Terms & Conditions
Senior Learning Services
These Terms & Conditions (the “Terms”) govern access to seniorlearningservices.com (the “Site”) and the technology support, training, learning, consultation, in-home, telephone, and remote services offered by Senior Learning Services (collectively, the “Services”). In these Terms, “Senior Learning Services,” “SLS,” “we,” “us,” and “our” refer to the business providing the Services. “Client” means the person purchasing, requesting, receiving, or using a Service, including a family member, caregiver, organization, or other purchaser acting for a Service Recipient.
1. Acceptance of These Terms
By visiting or using the Site, submitting a Service request, scheduling an appointment, making a payment, or receiving a Service, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.
If you purchase or arrange Services for another person, you represent that you are authorized to do so and that the Service Recipient has consented to the Services, including any necessary access to their home, devices, accounts, or information. You are responsible for making these Terms available to the Service Recipient.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement to purchase or independently use the Services. The Services are designed for Adults and Older Adults and are not directed to children. A parent or legal guardian must arrange and supervise any Service involving a person under 18.
3. Services and Scope of Work
SLS may provide personalized technology training, device setup and optimization, troubleshooting, internet and Wi-Fi assistance, online safety guidance, private or group instruction, and remote support. Services may also include assistance with smart-home and independent-living technology, communication tools, online ordering and transportation platforms, digital payments, patient portals and reminder tools, entertainment and streaming services, cloud document organization, and related learning needs. Available Services, locations, hours, and methods of delivery may change.
The scope of a particular Service will be described in the applicable booking confirmation, estimate, proposal, work order, invoice, or other written communication (an “Order”). If an Order conflicts with these Terms, the Order controls only for the specific scope, timing, and pricing stated in that Order; these Terms control in all other respects.
Technology support is not a product warranty, insurance policy, managed security service, or promise that any device can be repaired, recovered, made compatible, or protected against every threat. Some issues may require a manufacturer, internet provider, licensed repair facility, software vendor, or other third party.
When a Service involves fall-detection features, emergency SOS tools, health tracking, medication reminders, patient portals, smart locks or cameras, rides, deliveries, payment applications, or cloud storage, SLS’s role is limited to technology education, setup, and troubleshooting within the agreed scope. SLS does not operate, monitor, insure, or control those third-party products or services.
4. Appointment Requests and Confirmation
Requested appointment dates and times must be at least 24 hours after the Service request is submitted. A date or time selected on the Site is a request only. An appointment is not confirmed until SLS contacts the Client and provides confirmation by email, text message, telephone, or another agreed method.
Appointments are subject to availability, location, travel requirements, staffing, the requested scope, and safety considerations. SLS may propose a different time, delivery method, or scope, or may decline a request. Unless SLS expressly offers same-day, after-hours, or emergency support in writing, no such support is promised.
5. Pricing, First-Hour Deposit, and Payment
The Tech Tune-Up is advertised at $150 for up to two hours of in-person support for one device. The advertised package may include a device check-up, scam and security cleanup, password and application review, personalized training on one or two skills, and a follow-up call and summary. Work beyond the stated time, device count, or package scope requires the Client’s approval and may be charged separately at the rate disclosed by SLS.
A $100 deposit is charged when booking Customized Support. The deposit is applied to the first hour of the confirmed Service. It is not a flat fee for all work and does not cover unlimited assistance. Time beyond the first hour will be billed at the hourly rate disclosed during booking or in the applicable Order, and any remaining balance is due at the visit unless the Order states otherwise.
The Client is also responsible for any approved travel charges, products, parts, subscriptions, third-party services, taxes, or other charges disclosed before they are incurred. SLS will request approval before purchasing a product or paid third-party service on the Client’s behalf. Unless otherwise stated, all amounts are in U.S. dollars and are due when charged or invoiced.
Prices and package inclusions may change prospectively. The price and scope shown in the Client’s confirmed Order will control for that appointment. Promotional pricing cannot be combined unless SLS expressly agrees in writing.
Online card payments may be processed by Stripe or another payment processor. Payment processors have their own terms and privacy practices. By providing a payment method, you represent that you are authorized to use it and authorize the applicable charges. SLS does not knowingly store full payment-card numbers on its own systems.
If a payment fails or is reversed, SLS may pause or cancel Services until the outstanding balance is paid. Except as required by law or expressly stated in these Terms or an Order, charges for Services already performed and approved third-party purchases are non-refundable.
6. Cancellations, Rescheduling, Late Arrivals, and No-Shows
A Client may cancel or reschedule a confirmed appointment by contacting SLS at least 24 hours before the confirmed start time. When timely notice is received, the $100 deposit may be refunded to the original payment method or transferred once to a rescheduled appointment, at the Client’s choice.
If notice is received less than 24 hours before the confirmed start time, or if the Client is unavailable, denies required access, or does not attend, SLS may retain the deposit as a late-cancellation or no-show fee, to the extent permitted by law. Additional time caused by a Client’s late arrival or lack of readiness may reduce the available session time and will not require SLS to extend the appointment.
If SLS cancels an appointment, the Client may choose a full refund of the deposit or transfer it to a rescheduled appointment. SLS is not responsible for incidental expenses resulting from a cancellation or delay, except where applicable law requires otherwise.
7. In-Home Services and Access to Premises
For an in-home or on-site Service, the Client represents that they own or lawfully occupy the premises, or have permission from the owner or authorized occupant to allow SLS personnel to enter and perform the Service. The Client must provide accurate access instructions and ensure that an authorized adult is present when reasonably requested.
The Client must provide a reasonably safe, accessible, and non-threatening environment, including appropriate control of pets and disclosure of known hazards. SLS may stop or refuse a Service if a location, person, device, request, or activity appears unsafe, unlawful, abusive, harassing, discriminatory, or outside the agreed scope. Charges remain due for work already performed and approved expenses. Any unused prepaid amount will be handled under the applicable cancellation terms and law.
8. Remote Access and Device Permissions
Remote support may require a reliable internet connection, telephone or video connection, screen sharing, and temporary remote control of a device. Before remote control begins, the Client must consent to the connection and may end it at any time. Ending access may prevent SLS from completing the requested Service.
During screen sharing or remote access, SLS personnel may be able to see open applications, files, notifications, account names, or other information displayed on the device. The Client should close unrelated applications, remove sensitive documents from view, and enter passwords personally whenever practicable. The Client represents that they own the device or have authority to permit access to it.
SLS may install or use legitimate remote-support or diagnostic software with the Client’s permission. Unless the Client separately agrees otherwise, remote access will be ended when the session is complete. The Client is responsible for removing any optional software they no longer wish to keep.
SLS will not record audio, video, screens, or remote sessions unless the Client receives separate notice and provides any consent required by law.
9. Client Responsibilities, Backups, and Credentials
Before a Service begins, the Client is responsible for making a current backup of important files and data whenever reasonably possible. The Client should keep recovery keys, passwords, license information, and original installation materials available. SLS does not guarantee that data can be preserved or recovered.
If SLS helps organize cloud files, digital documents, or digital estate information, the Client remains responsible for deciding what to store, who may access it, how long it is retained, and where backup copies are kept. SLS is not a document custodian, fiduciary, executor, attorney, or long-term records-management provider.
The Client must provide accurate information about the problem, device, ownership, prior repairs, error messages, software, subscriptions, and connected equipment. The Client is responsible for maintaining lawful licenses and permissions for all software, content, accounts, and devices involved in the Service.
Clients should not send passwords, Social Security numbers, payment-card details, banking credentials, or other highly sensitive information by email or text. SLS personnel may guide a Client through an account or transaction, but the Client remains responsible for reviewing and approving all purchases, transfers, messages, settings, and account changes.
10. Third-Party Products, Services, and Recommendations
SLS may suggest or help configure products or services offered by manufacturers, software vendors, internet providers, retailers, financial institutions, health portals, ride or delivery platforms, streaming providers, cloud-storage providers, or other third parties. Recommendations are based on information reasonably available at the time and do not guarantee compatibility, security, availability, price, performance, or fitness for a particular purpose.
Third-party products and services are governed by the third party’s own terms, warranties, fees, privacy practices, return policies, and support obligations. Unless SLS expressly identifies itself as the seller, SLS is not responsible for a third party’s acts, omissions, outages, security, content, products, or services. The Client should review third-party terms before agreeing to or purchasing them.
11. Online Safety and Scam-Prevention Guidance
SLS may provide educational guidance about passwords, privacy settings, suspicious messages, scams, phishing, online shopping, and safer technology practices. Threats and fraud methods change constantly, and no training, setting, software, or recommendation can eliminate all risk. The Client remains responsible for deciding whether to open a message, share information, make a payment, send money, or complete a transaction.
SLS does not act as a bank, payment service, insurer, law-enforcement agency, credit-monitoring service, or cybersecurity monitoring provider. If fraud, identity theft, or unauthorized access is suspected, the Client should promptly contact the relevant financial institution, platform, insurer, credit bureau, or law-enforcement authority.
12. No Medical, Legal, Financial, or Emergency Services
SLS provides education and technology support, not medical, legal, tax, investment, financial, mental-health, or other licensed professional advice. Information shown on the Site or discussed during a Service is for general educational purposes and should not replace advice from a qualified professional.
Assistance with patient portals, prescription-refill applications, medication reminders, health-tracking features, or similar tools is limited to technical setup and education. SLS does not review prescriptions, confirm dosages, determine whether a refill was processed, monitor health information, or provide clinical guidance. The Client must verify all medical and medication information directly with a qualified healthcare provider or pharmacy.
Smart lights, locks, doorbell cameras, voice assistants, fall-detection features, health trackers, and emergency SOS functions are third-party convenience tools and may fail because of battery, connectivity, configuration, account, subscription, network, or device issues. They are not monitored by SLS and must not be used as the Client’s only method of security, fall prevention, health monitoring, or emergency contact. The Client is responsible for testing and maintaining these tools and for keeping an independent emergency plan.
SLS does not provide emergency monitoring or emergency response. If you believe there is an immediate danger, medical emergency, or threat to a person or property, call 911 or the appropriate local emergency service.
Assistance with digital estate information or important-document organization is technical and administrative only. It does not create or validate a will, trust, power of attorney, beneficiary designation, healthcare directive, or other legal document. Clients should obtain advice from a qualified attorney or other professional for those matters.
13. Privacy and Communications
Our collection and use of personal information are described in the Senior Learning Services Privacy Policy, which is incorporated into these Terms by reference. By using the Site or Services, you acknowledge that you have reviewed the Privacy Policy.
By providing an email address or telephone number, you authorize SLS to send transactional communications reasonably related to your inquiry, appointment, arrival time, Service, payment, or account. Message and data rates may apply. Marketing messages, if offered, are subject to any separate consent required by law and may be declined or unsubscribed from without affecting a purchase.
14. Acceptable Use of the Site and Services
You may use the Site and Services only for lawful, personal, and authorized purposes. You may not interfere with the Site or Services; attempt unauthorized access; introduce malware; scrape or copy content through automated means except as permitted by law; impersonate another person; use SLS personnel to access accounts, devices, data, or premises without authorization; harass or threaten any person; or request assistance with fraud, surveillance, infringement, or another unlawful activity.
SLS may suspend or terminate access, decline a request, or end a session when it reasonably believes these Terms have been violated or when continued performance may create a legal, security, safety, or reputational risk.
15. Intellectual Property
The Site and its text, graphics, logos, training materials, downloads, videos, designs, and other content are owned by or licensed to SLS and are protected by applicable intellectual-property laws. Subject to these Terms, SLS grants you a limited, revocable, non-exclusive, non-transferable right to use the Site and any materials provided to you for your personal, non-commercial use.
You may not reproduce, sell, license, distribute, publicly display, modify, reverse engineer, or create derivative works from SLS content without prior written permission, except where applicable law expressly permits it. Third-party names and marks belong to their respective owners.
16. Service Results and Satisfaction Guarantee
SLS will use reasonable care in performing the agreed Service. Because outcomes depend on device condition, existing data, software, networks, third-party systems, account access, compatibility, and Client decisions, SLS does not guarantee that every issue will be diagnosed or resolved, that data will be recovered, that a device will remain error-free, or that a particular result will be achieved within a specific amount of time.
If you believe a Service was not performed as agreed, contact SLS promptly with a description of the concern. SLS will review the matter in good faith and may, where appropriate, offer additional assistance, re-performance, credit, or another remedy. This does not limit any non-waivable rights available under applicable law.
17. Disclaimer of Warranties
To the maximum extent permitted by law, and except for obligations expressly stated in an Order or these Terms, the Site and Services are provided on an “as available” basis. SLS disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
18. Limitation of Liability
To the maximum extent permitted by law, SLS and its owners, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, opportunity, use, goodwill, or data, arising from or related to the Site or Services, even if advised that such loss may occur.
To the maximum extent permitted by law, the total aggregate liability of SLS arising from a particular Service will not exceed the amount the Client paid SLS for the specific Service giving rise to the claim. These limitations do not apply to liability that cannot lawfully be limited or excluded, including liability for gross negligence, willful misconduct, or any other matter for which applicable law prohibits limitation.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold SLS harmless from third-party claims, damages, and reasonable costs arising from your unlawful use of the Site or Services; your material breach of these Terms; or your lack of authority to grant access to premises, devices, accounts, content, or information. This section does not require you to indemnify SLS for SLS’s own negligence, willful misconduct, or violation of law.
20. Governing Law and Dispute Resolution
Before filing a claim, the parties agree to make a good-faith effort to resolve the dispute by sending written notice describing the issue and requested resolution and allowing 30 days for a response. This requirement does not prevent either party from seeking urgent injunctive relief or using an eligible small-claims procedure.
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Subject to any non-waivable consumer rights, any court proceeding must be brought in the state courts located in Cook County, Illinois, or the federal court having jurisdiction over that location. Nothing in these Terms limits rights or remedies that cannot be waived under applicable consumer-protection law.
21. Changes to the Site, Services, or Terms
SLS may modify or discontinue part of the Site or Services and may update these Terms from time to time. The updated Terms will be posted with a revised effective date. When practical, SLS may provide additional notice of material changes. Changes apply prospectively from their effective date; disputes are governed by the version in effect when the relevant events occurred, unless applicable law requires otherwise.
22. General Terms
These Terms, the Privacy Policy, and any applicable Order form the entire agreement regarding the Site and Services and replace prior discussions on the same subject. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver.
SLS is not responsible for delay or failure caused by events beyond its reasonable control, including severe weather, power or internet outages, illness, transportation disruption, labor disputes, government action, or third-party platform failures. The Client may not assign these Terms without SLS’s written consent. SLS may assign them in connection with a merger, sale, reorganization, or transfer of the business, subject to applicable law.
Provisions that by their nature should survive termination – including payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, dispute terms, and general provisions – will survive.
23. SMS Terms and Conditions
SMS for Consent Communication
We will not share your phone number with any third parties for marketing purposes.
Types of SMS Communications
If you opt in to receive messages from Senior Learning Services, you may receive texts for marketing and customer care purposes. Standard message rates may apply.
Message Frequency
You may receive approximately 2–4 SMS messages per month.
Carrier Charges
Message and data rates may apply based on your mobile carrier and location.
Opt-In Methods
You can opt in via the following methods: by submitting an online form: https://seniorlearningservices.com/contact
Opt-Out Instructions
You may opt out at any time by replying STOP to any message. To resume receiving texts, reply START.
Help
If you need assistance, reply HELP, contact us at 1-833-TECH-SLS (1-833-832-4757), or visit our contact page: https://seniorlearningservices.com/contact.
Disclosures
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to cancel.
- Reply HELP for assistance.
- Visit our website to review our Privacy Policy and Terms of Service.
24. Contact Us
Questions, notices, cancellation requests, or concerns about these Terms may be directed to:
| Business | Senior Learning Services |
|---|---|
| [email protected] | |
| Telephone | 1-833-TECH-SLS (1-833-832-4757) |
| Service area | Chicago area |
| Mailing address | 650 Route 53, Lombard IL 60148 |