Our Promise
Senior Learning Services respects your privacy; therefore we will not sell any of your information to any other persons or entities. We will never spam you.
Furthermore, submitting an inquiry with an online form or via email at SeniorLearningServices.com does not bind you to any legal contracts.
Exceptions to your privacy are as follows:
Exception One (1)
If it becomes necessary to share information in order to prevent, investigate or take action regarding any of your possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of any laws or as otherwise required by law.
Exception Two (2)
If it becomes necessary to share general information regarding your services and or scope of work for quoting purposes from any third-party vendors in order to gain or create an accurate monetary value of proposed work (quoting). However, your personal information such as name and contact details, as well as any sensitive service or product details, will never be shared unless first approved or requested by you.
Exception Three (3)
If it becomes necessary to share general information regarding your services with any third-party vendors or contractors for work completion purposes. However, your personal information such as name and contact details, as well as any sensitive service or product details, will never be shared unless first approved or requested by you.
Policy Highlights
This privacy notice for SeniorLearningServices.com (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
- Visit our website at SeniorLearningServices.com, or any website of ours that links to this privacy notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]
Summary of Key Points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with SeniorLearningServices.com and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Debit/credit card numbers
- Billing addresses
- Contact or authentication data
Sensitive Information: We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
The information we collect includes:
Log and Usage Data
Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This may include your IP address, device information, browser type, pages and files viewed, searches, and other actions you take.
Device Data
Information about your computer, phone, tablet, or other device you use to access the Services. This may include your IP address, device identification numbers, location, browser type, hardware model, and operating system.
Location Data
Information about your device’s location, which can be either precise or imprecise. You can opt out by refusing access or disabling Location settings on your device.
2. How Do We Process Your Information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
3. What Legal Bases Do We Rely On to Process Your Information?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law — such as with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in Canada, we may process your information if you have given us specific permission (express consent) or where permission can be inferred (implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted to process your information without your consent, including:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
- For investigations and fraud detection and prevention.
- For business transactions provided certain conditions are met.
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
- For identifying injured, ill, or deceased persons and communicating with next of kin.
- If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court.
- If the collection is solely for journalistic, artistic, or literary purposes.
- If the information is publicly available and is specified by the regulations.
4. When and With Whom Do We Share Your Personal Information?
We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties we may share personal information with are as follows:
- Order Fulfillment Service Providers.
- Payment Processors.
- Website Hosting Service Providers.
- User Account Registration & Authentication Services.
- Cloud Computing Services.
- Data Analytics Services.
- Data Storage Service Providers.
- Product Engineering & Design Tools.
We also may need to share your personal information in the following situations:
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When we use Google Maps Platform APIs
We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device your location. You may revoke your consent anytime by contacting us.
Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
SMS Consent & Phone Number Privacy
Mobile opt-in data, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. This information is collected solely to facilitate direct communication between Senior Learning Services and our clients, and will never be sold, rented, or disclosed to outside parties for promotional use.
5. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
6. Is Your Information Transferred Internationally?
Our servers are remote and may be located in countries other than the United States. If you are accessing our Services from outside the US, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.
If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
7. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers or cybercriminals will not be able to defeat our security.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. Do We Collect Information from Minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected]
10. What Are Your Privacy Rights?
In some regions, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
These rights may include: (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure, (iii) restrict the processing of your personal information, and (iv) if applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.
Withdrawing your consent
You have the right to withdraw your consent at any time by contacting us. Please note that this will not affect the lawfulness of the processing before its withdrawal.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send, or by contacting us directly. You will then be removed from the marketing lists. However, we may still communicate with you for service-related purposes.
Cookies and similar technologies
Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove or reject cookies. You may also opt out of interest-based advertising by advertisers on our Services.
If you have questions or comments about your privacy rights, you may email us at [email protected]
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
12. Do California Residents Have Specific Privacy Rights?
Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, name, postal address, phone, email, IP address | NO |
| B. Personal Information (CA Customer Records) | Name, contact info, education, employment, financial info | NO |
| C. Protected Classification Characteristics | Gender and date of birth | NO |
| D. Commercial Information | Transaction info, purchase history, financial details | NO |
| E. Biometric Information | Fingerprints and voiceprints | NO |
| F. Internet or Network Activity | Browsing history, search history, online behavior | NO |
| G. Geolocation Data | Device location | NO |
| H. Audio, Electronic, Visual Information | Images, audio, video or call recordings | NO |
| I. Professional or Employment-Related Info | Business contact details, job title, work history | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences from Personal Information | Profile or summary of individual preferences | NO |
| L. Sensitive Personal Information | None | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail.
Will your information be shared with anyone else?
SeniorLearningServices.com has not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
SeniorLearningServices.com has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
- Company name.
- Service type.
Your rights with respect to your personal data
Right to request deletion of the data
You can ask for the deletion of your personal information. We will respect your request and delete your personal information, subject to certain exceptions provided by law.
Right to be informed — Request to know
You have a right to know whether we collect and use your personal information, the categories we collect, the purposes for which it is used, and whether we sell or share it to third parties.
Right to Non-Discrimination
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer’s sensitive personal information.
13. Do Virginia Residents Have Specific Privacy Rights?
Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information under the Virginia Consumer Data Protection Act (CDPA).
Your rights include: the right to be informed, right to access, right to correct inaccuracies, right to request deletion, right to obtain a copy of your personal data, and the right to opt out of targeted advertising or sale of personal data.
SeniorLearningServices.com has not sold any personal data to third parties for business or commercial purposes and will not sell personal data in the future.
To exercise your rights, contact us at [email protected]. We will respond within 45 days of receipt.
14. Do We Make Updates to This Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently.
15. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at [email protected]
Senior Learning Services
Email: [email protected]
Phone: 1-833-TECH-SLS (1-833-832-4757)
Serving the Chicago area — We come to you!
16. How Can You Review, Update, or Delete The Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a data subject access request or contact us directly.
17. SMS Terms & Conditions
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a data subject access request or contact us directly.
SMS Consent Communication
The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Your phone number is used solely for direct communication from Senior Learning Services.
Types of SMS Communications
If you have consented to receive text messages from Senior Learning Services, you may receive messages related to the following:
- Appointment reminders for your scheduled tech sessions.
- Follow-up messages after your tech training sessions.
- Billing inquiries and payment confirmations.
- Service updates and scheduling changes.
Example: “Hello! This is a friendly reminder of your upcoming tech session with Senior Learning Services on [Date] at [Time]. Reply STOP to opt out, or call 1-833-832-4757 for help.”
Message Frequency
Message frequency may vary. You may receive up to 4 SMS messages per month regarding your appointments, session follow-ups, or account updates.
Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your carrier’s pricing plan. Senior Learning Services does not charge for SMS messages. These fees may vary if messages are sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from Senior Learning Services in the following ways:
- By submitting the online contact form on our website.
- Verbally, during a phone or in-person consultation.
- By filling out a paper intake form.
Opt-Out Method
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. You will receive one final confirmation message, and no further messages will be sent. You may also contact us directly at 1-833-832-4757 or [email protected] to request removal.
Help
If you experience any issues, reply HELP to any SMS message. You can also reach us directly at:
Phone: 1-833-832-4757
Email: [email protected]
Website: seniorlearningservices.com/contact
Additional Options
If you do not wish to receive SMS messages, simply do not check the SMS consent box on our contact form. Opting out of SMS will not affect your ability to receive our services.
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting STOP.
- For assistance, text HELP or visit our Privacy Policy page.
- Message frequency may vary.